SeaPort-e is the Navy's contract vehicle for acquiring support services in broad functional areas including Engineering, Financial Management, and Program Management. Organizations within the Navy Systems Commands (NAVSEA, NAVAIR, SPAWAR, NAVFAC, and NAVSUP), the Office of Naval Research, Military Sealift Command, and the United States Marine Corps compete their service requirements amongst the 2500+ SeaPort-e contract holders. All potential task orders are competitively solicited, awarded and managed by the SeaPort Contract office. Rouse Consulting is among the nearly 85% of its contract–holders that are small businesses.
Rouse Consulting is a Service Disabled Veteran Owned Small Business that was established in 2010. We currently have over twenty full-time employees, many more part-timers and are actively engaged in 25 ongoing projects supporting various government agencies. Since our inception we have successfully provided services to government clients in three of the SeaPort-e functional support areas, Training Support, Program Support and Functional and Administrative Support. We have gained a solid reputation as DoD’s primary support contractor for implementation of the DoD Civilian Acquisition Workforce Personnel Demonstration Project (AcqDemo) alternative personnel and pay system. Our leadership has a rich history of providing outstanding support to many of the users of the SeaPort-e contract that pre-dates their employment with Rouse Consulting. We are uniquely attuned to the needs of our customers, always sensitive to the challenges they face on a day-to-day basis with having to accomplish more with ever shrinking resources. We take pride in consistently providing outstanding services at a cost that maximizes the level of effort our customers can attain with their limited resources. Rouse Consulting was added to the stable of SeaPort-e contractors in 2016 and looks forward to being able to share our passion for providing excellent service to all SeaPort-e users.
Rouse Consulting Awarded Task Orders
Rouse Consulting was awarded the SeaPort contract in August 2016. All future Task Orders will be linked to this web page.
Rouse Consulting SeaPort Team Members
Rouse Consulting has established a strategic teaming partnership with Serco Inc for Seaport-e. Serco Inc. is the Americas division of Serco Group, plc, one of the world’s leading and most admired service companies. Serco serves Federal, state and local governments, along with the Canadian government and commercial customers. They have a track record of delivering vital services more efficiently, while increasing the satisfaction of their end customers. Serco brings deep domain expertise and proven processes informed by over 50 years’ experience, with 100,000 people in 35 countries across the world, and over 10,000 in the Americas.
Serco professionals advise their customers, as well as design, integrate and deliver solutions that transform how clients achieve their mission and transform government efficiency. They help tackle the big, complex problems of our interconnected world in areas like healthcare, transportation and defense. They have the clearances and secure systems to perform the most sensitive federal government work, combined with the commercial savvy to drive business results for global corporations. Whether the assignment is installing new shipboard systems, enhancing intelligence capabilities, helping federal agencies share critical data, or supporting personnel functions, Serco is there. Serco has established offices in SeaPort zones 1,2,3,4,5, and 6.
Rouse Consulting Inc Quality Control Process
Rouse Consulting has implemented a Quality Management System (QMS) consistent with the ISO 9001:2000 standard, included in the ISO 9000 series. The standard specifies requirements for a QMS that demonstrates the ability to consistently meet customer and applicable regulatory requirements. Rouse Consulting developed and implemented a QMS in order to document the company’s best business practices, better satisfy the requirements and expectations of its customers and improve the overall management of the company. This plan leverages Rouse Consulting’s investment in quality planning. The Rouse Consulting quality policy states: “Rouse Consulting delivers products and services that meet or exceed customer expectations. Rouse Consulting commits to provide the resources needed to comply with customer requirements and continually improve the effectiveness of the Quality Management System.”
Quality Record Control. For each task awarded to the Rouse Consulting Team under the SeaPort-e contract a Quality Assurance and Control Plan (QACP) will be put into place. The purpose of the QACP is to describe how the Rouse Consulting Team will ensure the quality of services and products delivered to the client as part of each SeaPort-e task. The QACP embraces a process approach to product realization and service delivery. It contains guidance and identifies the procedures used to meet client requirements; measure and analyze results; and make corrections, changes and continual improvements. It delineates authorities, inter-relationships and responsibilities for performing quality assurance and control.
Performance Monitoring and Reporting. Our contract review process helps to ensure that Rouse Consulting understands all tasks, concurs with all tasks and subsequent modification requirements and communicates its concurrence to the client. At least once a month our CEO chairs an In-progress Review (IPR) for each ongoing task. This forum includes key corporate and task management personnel and encompasses a complete review of task progress and future plans to meet all contract requirements. On a routine basis our Project Manager and designees monitor and measure activities to verify that requirements are met throughout the project. It is a responsibility of all Rouse Consulting Team members to continually look for ways to improve the effectiveness of Rouse Consulting Team services. Continual improvement is achieved through the monitoring, measurement, analysis and improvement activities, lessons learned reviews, and the everyday use of the QACP in tandem with a project specific Project Management Plan.
Contract Deliverables. We never forget that we are responsible for all deliverables associated with the completion of all assigned tasking. All deliverable documents will be completed in an agreed-upon format and maintained in both hard copy and electronic form. Deliverables will undergo an internal peer review conducted by subject matter experts to ensure that they are complete, responsive, and accurate. Deliverables will be prepared on time, edited by a technical writer, placed under configuration control (baselined), and approved by the Rouse Consulting Project Manager prior to delivery to the client in accordance with the contract for approval and acceptance. Subsequent documentation changes will be subject to a technical edit and management approval. Technical and quality controls will be the joint responsibility of the Contractor Manager and Task Order Project Manager.
Point(s) of Contact to provide information on customer satisfaction with the services performed:
Mr. Alfred Rouse, CEO
Phone Number - (703) 455-0801
Email address - firstname.lastname@example.org